All jewelry pieces are made with 14k gold fill or 925 sterling silver. Both materials are hypoallergenic and well tolerated by people with sensitive skin.

14k gold filled - a lifetime jewelry, is a high-quality, and affordable alternative to solid gold. Gold filled means that a thick layer of 14 carat gold is applied to a base metal.

Sterling Silver is a precious metal that consists of 92.5% pure silver, with the remaining material being copper. Silver jewelry can lose its shine and color over time. This is a natural process of silver. You can easily solve this by cleaning the jewel with mild soapy water.

Store the jewelry in the cotton bag you receive upon purchase and store it in a dry place.

Expose the jewelry to water and humidity as little as possible. And don't keep the jewelry in the bathroom while showering. Remove jewelry during sleep and physical exercise. Avoid contact with chemicals and other types of metals. All these things can cause oxidation of the jewelry.

Although the jewelry is made of high-quality materials, it may discolour over time. Clean the jewelry with a soft brush in warm water and mild soap and dry with a soft cloth.

The jewelry is made or carefully selected in PERLEKOKO's studio in Belgium.

The jewelry will be repaired free of charge up to 3 months after receipt of your purchase. The customer is responsible for shipping costs.

Send an email to hello@perlekoko.com with the photos of the jewelry that needs to be restored and we will be happy to help you.

Does your jewelry break after 3 months? We would also like to see how we can help you further.

Order for an amount above €100 and enjoy free shipping within Belgium.

Shipping costs will be added to your order during checkout. Shipping within Belgium costs €6,25. For shipping outside Belgium, the costs will be calculated during check out.

Ready to ship:

The jewelry will be shipped within 1-3 business days.

Made to order:

The jewelry will be shipped within 5-7 business days.

Shipping estimation times:

• Belgium 1-2 business days
• Europe 2-10 business days
• International 10-28 business days

When the order has been shipped, you will receive an email with track & trace. You can follow your order with this link.

Do you need your order faster? We are happy to see what is possible. Contact us at
hello@perlekoko.com

Do you live near Lokeren? Come and pick up your order for free and avoid shipping costs. After placing your order, we will contact you to set up a date and time to pick up your order.

You can change or cancel your order within 24 hours after placing the order. Send an email to hello@perlekoko.com with your order number.

Non-personalized jewelry can be returned. This is only possible within a period of 14 calendar days following the placed order. Send an email to hello@perlekoko.com with the reason for return
and the order number. As soon as we have received the order back, it will be checked for quality. The jewelry must be in excellent condition. This means not used, worn or damaged. If this is not the case, the right of withdrawal and refund will lapse in whole or in part. If the jewelry is in good condition, the purchase price will be refunded. The customer is responsible for shipping costs.

Personalized jewelry is not eligible for returns.

Ordered the wrong jewel? We exchange your jewel for another one. Only non-personalized jewelry can be exchanged.

Ordered the wrong size? We will exchange your jewel for the correct size. The customer is responsible for shipping costs and an additional labor charge of €5 - €10.

What should you do? Send
an email to hello@perlekoko.com with the reason for exchange and the order number. Contact us within 14 calendar days following the order placed. As soon as we have received the order back, it will be checked for quality. The jewelry must be in excellent condition. This means not used, worn or damaged. If this is not the case, the jewel cannot be exchanged. The customer is responsible for shipping costs.

Sustainability and zero waste.

The jewelry is made of 14k Gold Fill or Sterling Silver, these materials will last a lifetime if you take good care of them.

During production we strive for zero waste by looking for the exact dimensions of the jewelry, and in this way minimizing the amount of waste.

You will receive the jewel in a reusable cotton bag. This is packaged in a cardboard box with compostable contents. Help us by reusing or recycling them. All orders are packaged 100%
plastic-free.